Twitter has appointed a Complaints Resident Officer – India. The microblogging site has appointed Vinay Prakash as Resident Grievance Officer of India. Contacted by the grievance officer at @ twitter.com, according to site details.
The move comes by Article 4 (d) of India’s Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, where Twitter is required to publish a monthly report on the handling of complaints from Indian users, including action taken against them, and the number of URLs Twitter has taken action as a result of effective monitoring efforts.
Vinay Prakash appointment comes after the Delhi Supreme Court on July 8 refused to allow any temporary protection on Twitter and ruled that it was open to the government to take any action against the telecommunications company by IT rules.
The court also found that Twitter was facing the Courempt of Court for failing to clarify that the appointed Grievance Officer was temporary.
To this, Twitter had then responded saying that it is in the process of appointing Grievance Officer, Nodal Officer, and Compliance Officer. It had previously submitted 8 weeks time requirement to appoint Grievance Officer, Nodal Officer, and Compliance Officer in compliance with the IT rules.
Most notably, India’s interim appeal officer Dharmendra Chatur resigned in June, leaving a small blog site without a grievance officer as required by the new rules.
Complaints Data in India
The communications giant also shared information obtained through its Grievance Officer – India channel between May 26, 2021, and June 25, 2021. The information also includes Twitter content and complaints received from individual users on related court orders.
It also stated that most of the complaints received during this period are related to accounting verification, account access, or seeking help or account-related information, or Twitter enforcement actions not included in the details below.
The data showed that there were 6 reports of harassment and harassment of 38 URLs, and another 20 reports of defamation – of which 87 URLs were committed. There were 3 impersonation reports for 1 URL and one report per intellectual property or IP-related violations, and false information and fraudulent media. Other complaints include 4 reports of sensitive adult content and 3 violations of privacy.
In addition, 56 other complaints about the suspension of Twitter account are still being considered. All of this was resolved and the appropriate responses were sent. “We have revoked the suspension of 7 accounts based on the status quo, but some accounts have been suspended,” the statement read.
On “effective monitoring” of child sexual abuse and terrorism issues, Twitter said it removed the content and immediately reported it to the National Center for Missing and Exploited Children (NCMEC), which informed the relevant authorities. It has suspended 18,385 accounts of child sexual abuse, illegal nudity, and similar content.
Similar to the terrorist activity, the company has said it is “flagging” such content. Deleted 4,179 accounts for promoting terrorism.
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